Self-exclusion is qqq555's most powerful player protection mechanism. It is designed for players who have concluded — or whose circumstances strongly suggest — that continuing to gamble on the platform is causing or will cause them significant harm. Activating self-exclusion is a courageous and responsible decision, and qqq555 will honour and enforce it without question.
How Self-Exclusion Works at qqq555
When you self-exclude, qqq555 will immediately suspend your account. You will not be able to log in, make deposits, place bets, access live casino games, or activate any bonuses for the duration of the exclusion period. The minimum self-exclusion period is 6 months. You may also choose 1 year, 3 years, or permanent exclusion.
During your self-exclusion period, qqq555 will remove you from all marketing communications including email promotions, SMS alerts, and bonus notifications. We will not attempt to contact you with offers or incentives designed to bring you back to the platform during your exclusion period.
Requesting Self-Exclusion
You can activate self-exclusion in any of the following ways:
- Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen instructions. The exclusion takes effect immediately upon confirmation.
- Live Chat: Contact our support team via live chat (available 24/7, Bangladesh Standard Time, UTC+6) and request self-exclusion. Our team will process the request immediately during the chat session.
- Email: Send a self-exclusion request to from the email address registered to your account. Include your username and the desired exclusion duration. We will confirm exclusion within 24 hours.
Returning After Self-Exclusion
At the end of a non-permanent self-exclusion period, your account will not be automatically reactivated. You must make a conscious, deliberate request to reinstate your account after the exclusion period has fully elapsed. qqq555 will require a 7-day "cooling off" period after the reinstatement request before access is restored, giving you further time to reflect on your decision. Permanent self-exclusion cannot be reversed under any circumstances.
Important: Self-exclusion at qqq555 applies specifically to the qqq555 platform. If you are experiencing serious problem gambling, we strongly recommend contacting a national gambling support helpline (see Section 07) and considering self-exclusion across all gambling platforms you use, not only qqq555.